Effective 26 September 2026.
These terms govern your use of Vivotics, the work management platform available at vivotics.com (the "Service"). The Service is operated by Cubitrek (Pvt) Ltd, Karachi, Pakistan ("Vivotics", "we", "us"). By creating a workspace or using the Service you agree to these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.
Vivotics is a cloud platform for running a business in one workspace: projects and tasks, CRM, invoicing, HR and payroll, time tracking, a client portal, a help desk, automations, accounting and AI features. What the Service includes is described on vivotics.com and in the documentation at vivotics.com/docs. Self-hosted deployments are available under a separate agreement, and where that agreement differs from these terms, it prevails.
You must provide accurate information when you sign up and keep your credentials secure. You are responsible for everything done in your workspace by the people you invite, including team members and clients you give portal access to. Tell us promptly at support@vivotics.com if you believe an account has been compromised.
The Service is sold as annual plans as published at vivotics.com/pricing. Every new workspace starts with a 30 day trial, and no payment details are required to start it. Paid plans are billed annually in advance through our payment provider, Stripe; your card details go to Stripe and never touch our servers. Prices for a renewal can change with notice before the renewal date, except where a rate lock was part of your order, in which case we honour it for the period stated at purchase. Fees do not include taxes that may apply to you. If a payment fails and is not resolved after notice, we may suspend the workspace until it is settled.
You can cancel at any time from your workspace or by writing to support@vivotics.com. Cancellation takes effect at the end of the paid period, and you keep access until then. Except where the law of your country requires otherwise, fees already paid are not refunded; the trial exists so you can evaluate the Service before paying.
Everything you and your team put into the workspace, including projects, tasks, client records, files, invoices and HR records, is yours ("Customer Data"). You grant us the rights needed to host, process, back up and display it, only to provide and support the Service. We do not sell Customer Data and we do not use it to train shared or third party AI models. How we handle personal data is described in the Privacy Policy, which is part of these terms. You are responsible for having a lawful basis for the personal data you store about your own team, clients and contacts.
AI features, such as the Notetaker, Ask Vivotics and the AI Writer, are metered per AI seat and per plan. AI output can be wrong; review it before you rely on it or send it to anyone. The active AI provider and its processing region are always shown to workspace admins under Settings, AI. If you use the Notetaker in meetings, you are responsible for complying with the recording and consent rules that apply to you; the bot joins only when invited or admitted and is visibly named in the participant list.
Do not use the Service to break the law, to store or distribute malicious code, to send spam, to infringe anyone's rights, or to store content you have no right to hold. Do not probe, overload or interfere with the Service, attempt to access another customer's workspace, resell the Service, or copy it to build a competing product. We may suspend a workspace that puts the Service or other customers at risk, and we will tell you when we do.
The Service, its software, design and documentation belong to us and our licensors. These terms give you a right to use the Service for your business while your subscription is active, and nothing more. Feedback you send us may be used to improve the product without obligation to you.
We work to keep the Service available around the clock, but we do not promise uninterrupted operation. Maintenance is done in short windows and planned work is announced in advance where practical. Workspace data is backed up daily. Support is available at support@vivotics.com and we aim to answer within one business day.
The Service is provided as is. To the extent the law allows, we disclaim implied warranties, and our total liability for any claims arising out of the Service in any 12 month period is limited to the fees you paid for the Service in that period. We are not liable for indirect losses such as lost profits or lost data beyond our backup obligations, except where caused by our wilful misconduct or gross negligence. Nothing in these terms limits liability that cannot be limited by law, or your statutory consumer rights.
We may terminate a workspace for material breach of these terms that is not fixed within 14 days of notice, or immediately for serious abuse. On termination or expiry you can export your data from the workspace; after account deletion, Customer Data is removed from live systems and expires from backups within about 16 days.
We may update these terms as the product and the law evolve. For material changes we will give at least 14 days notice by email or in the app, and the change applies from your next renewal or the stated date, whichever is later. The current version always lives at this address.
These terms are governed by the laws of Pakistan, and the courts of Karachi have jurisdiction, except where the law of your country of residence gives you mandatory protections and venue. Before going to court, write to us; most issues are resolved directly.
Cubitrek (Pvt) Ltd, Karachi, Pakistan. Email: support@vivotics.com.
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